I had never traveled before and definitely was nervous first person I talked with and he made the process easy. All their staff is always so kind and willing to go the extra mile when needed. Had a couple hiccups through the way and even after hours did not hesitate at all to see things through. I also enjoy the fact that periodically, someone checks in on you, whether you are in the contract, or looking for a new. Just makes the whole process more personal rather than a business transaction.